Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with us.

We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products caused by the customer.

  • Items returned without original packaging.

  • Personalized or customized products.

  • Clearance or final sale items.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed within 5-10 business days.

  • The refund will be issued to the original payment method used during purchase.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos or videos as proof.

We will arrange a replacement or refund after verification.

Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been shipped, it cannot be canceled.

Shipping Costs

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: digitalprince0011@gmail.com

Business Hours: Monday - Saturday, 10:00 AM - 6:00 PM